Nine areas of expertise, one point of contact.

How we run an automation project

What is at stake in an AI project is not the model, it is adoption and keeping your data sealed. Our sequence, from observing the ground to your teams taking over.

1. 1

   Observe the real process

   We start from how the work is actually done, workarounds included, not from the written procedure.

2. 2

   Decide what can be automated

   Eligibility criteria applied with your business teams: volume, stability of the rule, cost of an error, level of human control required.

3. 3

   Build on your own resources

   Your reference data, your access rights, your data platform. We plug the automation into what exists rather than standing up a parallel system.

4. 4

   Bring the users with you

   The teams concerned sign off the use cases before rollout, learn how to take back control, and know who to turn to when the machine gets it wrong.

5. 5

   Measure and account for it

   Manual rework rate, errors caught, time genuinely saved. The system is corrected against those figures.

6. 6

   Hand over control

   Documentation, training and skills transfer so your teams can take the system forward without us.

Your internal data does not leave your trusted perimeter: processing on infrastructure you control, segregation by access right, no reuse to train a third-party model, and logging of everything the automation reads. Traffic goes through an API gateway: the orchestration platform never reaches the internal network directly.

Twelve areas of work

We also put third-party risk governance in place: a C-SCRM and TPRM roadmap over eighteen to twenty-four months, prioritised against your business stakes, and a control panel consolidating risk by supplier, client, offering and technology.

A structured centre of expertise

Our mission: to support our clients' digital transformation through operational excellence on SAP. Our values: collaboration, innovation, excellence, client commitment.

1. 01

   Technology watch

   Anticipating SAP developments and mastering the ecosystem's tools and APIs to serve concrete business use cases.

2. 02

   Delivery quality

   Guaranteeing project performance through agile methods and steering rituals that are actually held.

3. 03

   Skills development

   Supporting our consultants' growing expertise and continuous certification.

4. 04

   Partnership and ecosystem

   Co-innovating with SAP and our technology partners, and capitalising through internal competency centres and communities.

Six axes of governance

A digital workplace cannot be decreed. We govern it along six axes, each with its own indicators and owners.

1. 01

   Consistency of tools and uses

   Avoiding tool sprawl, establishing a common base, reducing organisational silos.

2. 02

   Data security and compliance

   Protecting sensitive data, meeting GDPR requirements, defining access and archiving rules.

3. 03

   A consistent user experience

   Simplifying access to tools, unifying the interface and the journeys, encouraging adoption.

4. 04

   Support through the change

   Training staff, creating materials and local champions, easing the transition.

5. 05

   Steering and continuous improvement

   Putting indicators in place, tracking usage and satisfaction, adapting the tools as you go.

6. 06

   Strategic alignment

   Supporting business objectives and embedding the digital workplace in the company culture.

Three levels, one continuous service

The network operations centre runs continuously, including outside business hours. The tools stay yours or are put in place by our level 3; the procedures are written with you.

1. 01

   Level 0 — monitoring

   Taking alerts, validating and classifying incidents, handing over to the relevant teams.

2. 02

   Level 1 — analysis

   Initial analysis, checks, proactive tests following procedure, updates outside business hours.

3. 03

   Level 2 — beyond procedure

   In-depth analysis of incidents that fall outside the expected frame, then escalation to your teams.

4. 04

   Steering

   Availability monitoring, incident response and resolution, infrastructure analysis and performance reporting.

Our run teams work under ISO/IEC 27001 and SOC 2 Type II certification.

The five stages of IT equipment

A workstation costs well beyond its purchase price. Order fulfilment begins where the order stops: we take the hardware through to write-off, with one point of contact throughout.

1. 1

   Prepare

   Configuration, imaging, updates and protective fittings. The machine arrives ready to use, not in its factory box.

2. 2

   Deliver

   Multi-site delivery, by appointment, with order tracking. A date that is kept beats a short one that is announced.

3. 3

   Deploy

   On-site installation, commissioning, data migration from the old machine and support for the user.

4. 4

   Maintain

   Handling faults and breakages, hardware swaps, replacement units and figures on incidents.

5. 5

   Take back

   Audit and valuation of the outgoing equipment, certified data erasure, refurbishment or WEEE recycling.

Ordatel steers the chain and remains the single point of contact; logistics execution and workshop operations rely on our distribution partners. Refurbishment can be entrusted to the sheltered employment sector, in line with our partnership with APF France handicap.

• No re-keying

  Connected to your purchasing platform — SAP Ariba, Coupa or your ERP — through PunchOut, Peppol or cXML. The order leaves from your tool and the status comes back to it.

• No rogue catalogue

  Only the products you have approved, at the negotiated prices, with the rights you set by entity and by buyer profile.

• No account to manage

  Your staff sign in with their corporate identity. No extra password, no leaver to deactivate by hand.

• No blind spot

  Real-time price and availability across several distributors, order status, dispatch notices and serial numbers fed back automatically.

Four teams, from sketch to operation

Operating a property portfolio costs five times what it cost to build, and an owner spends ten times longer doing it. BIM is not a model: it is the process that makes that phase manageable.

1. 01

   Design office

   Client-side and project management studies, as-built files, scheduling and coordination, site safety coordination.

2. 02

   BIM and data management

   BIM design, BIM scheduling, BIM GIS and BIM for operation and maintenance. Data platform and common data environment.

3. 03

   BIM package

   Workstations, licences and maintenance. The hardware that runs the model comes with it, rather than being left to the client.

4. 04

   Training and research

   Three levels, from the basics to certification. Work under way on BIM applied to healthcare, to big data and to the energy transition.

BIM is not an end in itself: it is a lever for performance in design, construction and operation. Beyond the model, it is a process that raises the quality of projects and optimises both their cost and their schedule.